Yes, now you have my account number. That’s more than Comcast has apparently. I have to verify it at least a ga-zillion times for each phone call I make, with every transfer…and I’m annoyed. They ask my name, my address, my account number, my social security number, my first born (OK, not really that but I did tell them her name on my last phone call). I’m tired of Comcast and I refuse to keep this to myself any longer.
This customer service is second to ALL. They suck so hard it’s ridiculous. I press 1 for English and I get everything but. Seriously I cannot understand these people. And after at least a half an hour on the phone with someone that tells me they can “prowide” me with the right information, I get elevated.
To what you might ask? I ask myself the same thing. To someone with a 5th grade education that can’t seem to understand simple logic and doesn’t know the first thing about customer service.
Here’s the deal. We moved. You transfer service, you bill me, all is right in the world. NOT WITH COMCAST! Here’s how it really goes with them. We move. I call to transfer service. Pretty simple no?
NOPE. I pay my January bill from the last address in February. Seems right I suppose. I’m told my February bill will be normal. Bill comes in double the normal bill. I’m willing to pay it and look online. I have a zero balance. Hmmm…something’s amiss. I call. I’m told that I don’t owe a bill for February because of the transfer and my March bill will be higher but not ridiculously so. Prepay, post pay, it will all work out and my bill will be about normal plus $50 or so. Cool! Got it!
My balance online is still ZERO to this minute. But today I got my paper bill. $397. A past due balance of $131.03. Past due? Seriously? How can you past due on zero? And charge me a fee at that?
Well, apparently you can do whatever you want if you’re Comcast. And so they did. And they stand behind it in fact.
Four separate phone calls today (Necessary because the fist one didn’t understand me, apparently I speak English and she does not. Second hung up on me because I truly believe he had no clue. Third, I hung up on because I couldn’t understand a word he said. Fourth because this moron went too far and now I’m blasting Comcast because of it.).
Here’s how it played out. I got billed in February, after paying my January bill in full on 02/15 according to the moron. Odd. I checked online and my balance was ZERO. Curiouser and curiouser. I called. No Mrs. Gossett, you owe nothing this month. It has to do with the transfer and prorating and the like. You’ll receive a bill in March that will be higher than normal. Pay that.
Fast forward to this morning. I was paying bills. Seemed odd that I still haven’t been billed by Comcast. I check. Balance is ZERO. Check the mail this evening and I have a hefty bill of $397 and $131.03 of that is past due so I have to pay a late fee of $10. NICE!
WTF? And the calls commence. Apparently, I’m a deadbeat that doesn’t pay my bills and even though they have a payment received on 2/15/13 for January, I haven’t paid my bill for January, February, and March. I’m confused. But the dude was sure to assure me that my confusion could be waived as long as I paid the late fee. I don’t know his name because he refused to tell me. Seriously by law, he had to tell me.I’m pretty certain he didn’t know his own name. He wasn’t very bright. He couldn’t “prowide” me with the information I needed. He just knew I needed to pay the $297 since I haven’t paid them since February.
He told me I didn’t understand logic. Logically, my bill is roughly $140 a month. I paid in November, December, January, and February according to the moron. So how is my bill now $397 (not really divisible by the $140 thing right?) with $131.03 late resulting in a late fee? I’m not sure either. I need to think past the real logic and use Comcast logic.
Comcast logic = Customer paid bill + Comcast told customer a lie = We charge customer (that pays our bills) a late fee and tell them to take it up the rear or move on.
Customer service FAIL! And the last words he said to me? You’re still confused. You bet your ass I am! I’m confused that any one of you has a job with the unemployment rate the way it is.
If you doubt my honest, unsolicited review of Comcast, Google BBB reports on this company. Pitiful. How can they not shut this monopoly down? I thought that monopolies went all illegal in the 80’s and stuff.
Comcast…I hate you. And I’m not alone. You need to die a slow hard death. And the longer it takes you, the higher the late fees we’ll charge you. Customer guarantee!
Christy Gossett, managing editor of SoFabFood and creator of the healthy living blog, Insanity Is Not An Option, is a WAHM of 6 kids ranging in age from 26 to 7. She enjoys sharing her heart-healthy, low sodium recipes to help others with dietary restrictions enjoy a flavorful life while maintaining a healthy diet.
Hey y'all! I'm Christy and I'm glad you could stop by. Have a seat, grab a drink or a straight jacket, and join me as I share heart-healthy recipes, stories and life lessons about my insanely large family, and whatever else pops into my hot mess of a mind! Read More…